The best Side of Telus customer service
The best Side of Telus customer service
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and on the billing facet, that’s much more horrendous! Ordered a completely new phone as my agreement was up for renewal on the web was speculated to get $100 credit rating never ever showed up despatched the cellphone via mail how they instructed me to copyright Post and received it. I received a textual content information declaring they received it and my credit are going to be on my Invoice, but still my bill came they usually still charge me for it. Once i referred to as. They'd the audacity to say which the mobile phone wasn’t the cellular phone they were expecting?! What other telephone could it are? It was their cellular phone they despatched me two a long time in the past?! Using the provide it back again method?! They advised me they would explore it and e mail me back again hardly ever acquired an e-mail. They known as me again and we’re attempting to say it absolutely was a technical problem with my mobile phone exactly the same agent that is purported to have looked after me?
Was once the leader and The rationale I are actually a faithful Telus custiomer For several years. But This is certainly about to alter!!
@Oleginza Wrote: I called Telus CS at 8.55AM Mountain time and so they hanged up on me, stating which i should call all through "common Place of work hours". Is that this for actual?
Have you tried making use of the online Chat? Go browsing to My TELUS as well as the the Chat icon will likely be in the decrease ideal from the window. Reply the questions about what sort of enable you will need then keep replying to your bot with "I would like to speak to a person" until eventually the bot provides up and passes the Chat to an individual.
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I'd personally also like to grasp why this was taken out? Appears to be Silly that we now have to phone tech support to do a thing that we failed to need the for Beforehand
I wasn't telling but hoping to speak to him but he got mad and hung up. This can be preposterous and intensely Terrible customer service. I is going to be pulling my two lines from Telus . If This can be the customer service buyers are having from the reps than you need to supply it somewhere else. I have been with Telus for approximately fourteen many years and it's fairly sad that it's got come to this . Thinking about these threads and responses still left by Many others it appears I'm not the only one particular.
If our reply settled your issue, you should click Settle for as Solution that will help Other people inside the Neighborhood.
• When I named to make clear, Eunice from the BCX Wireless Car or truck staff instructed me the bargains were used. However, she copied and pasted Abdul’s notes, which didn't explain the low cost facts.
I will cancel all of the services house and cell with Telus and inform my friends and family to do so, which was the worst expertise I received with Telus
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@Oleginza Wrote: I named Telus CS at eight.55AM Mountain time they usually hanged up on me, declaring that I need to simply call all through "standard office hrs". Is this for real?
Be aware: if the topic isn't still covered by TELUS Qualified Messaging, You will be delivered having a callback selection.
I'd some small challenges but I had Definitely no clue how to fix them. Then, my co-worker recommended me of your respective service. Your workforce have been incredibly affected individual and valuable! Owing to all of them!
I had been ultimately supplied circumstance quantity 21911243 Telus customer service and informed that a manager would simply call me back within two hrs, which did not materialize. In its place, I had been informed which i needed to wait 24 hours.